Privacy Policy

Last Updated:

This Privacy Policy describes how Drainrefine ("we," "us," or "our") collects, uses, stores, and protects personal information when you visit drainrefine.world, enrol in our online office wellness programs, or otherwise interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand) and applicable data protection principles.

1. Information We Collect

We collect personal information that you voluntarily provide when using our website and online programs for office workers. This may include:

• Full name and contact details such as email address and phone number
• Billing and payment information processed through secure third-party payment providers
• Messages and enquiries submitted through our contact form
• Program enrolment details, including selected courses and progress data
• Consent records related to data processing and marketing preferences
• Technical data including IP address, browser type, device information, and pages visited

We do not intentionally collect sensitive personal information unless required for a specific program feature and with your explicit consent.

2. How We Use Your Information

We use the personal information we collect for the following purposes related to our online office wellness programs:

• Processing enrolments and providing access to purchased programs including Desk Reset Essentials, Movement and Posture Pro, and Complete Workplace Wellness
• Responding to enquiries, support requests, and communication via our contact form
• Sending program-related updates, progress reminders, and account notifications
• Improving our website, program content, and user experience through analytics
• Complying with legal obligations and resolving disputes
• Preventing fraud and ensuring the security of our platform

We will not use your personal information for purposes unrelated to our office wellness programs without obtaining your prior consent.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract when you enrol in one of our online programs
• Your explicit consent, such as when you tick the consent checkbox on our contact form
• Legitimate interests in operating and improving our services, provided these interests do not override your rights
• Compliance with applicable New Zealand laws and regulations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse usage patterns. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookies Policy.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Payment processors to facilitate secure transactions for program purchases
• Hosting and infrastructure providers that maintain our website and program delivery platform
• Analytics services that help us understand how visitors interact with drainrefine.world
• Professional advisers including lawyers and accountants when required
• Law enforcement or regulatory authorities when legally compelled to do so

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy. Program enrolment records are kept for the duration of your access plus a reasonable period thereafter for support and legal compliance. Contact form submissions are retained for up to three years unless you request earlier deletion. Analytics data is typically aggregated and anonymised after twelve months.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where legally permitted
• Withdraw consent for processing where consent is the legal basis
• Lodge a complaint with the Office of the Privacy Commissioner in New Zealand

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within twenty working days.

9. International Data Transfers

Some of our service providers may process data outside New Zealand. When this occurs, we ensure appropriate safeguards are in place, such as contractual clauses requiring equivalent data protection standards, to protect your information in accordance with New Zealand privacy law.

10. Children

Our online office wellness programs are designed for adult professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website and programs after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact Drainrefine:

Address: 185 Karepa Street, Brooklyn, Wellington 6021, New Zealand

Phone: +6421686888

Email: office@drainrefine.world

Website: drainrefine.world